Wednesday, 29 November 2023
Instructor Spotlight: Dan Howell, PE
Thursday, 23 November 2023
Effective Time Management During Exam Review Courses: Balancing Preparation and Work
Anna Taylor is a freelance writer and avid researcher- a jack of all trades, but a master of none. She graduated from the University of Hawai'i with an Associates Degree in Liberal Arts because she had no idea what she wanted to be when she grew up. She has since found her love of Extended Reality and the possibilities it brings to the world, as well as gardening, cooking, and writing. Anna lives in Interior Alaska with her family.
Thursday, 16 November 2023
Building Resilience: Strategies for Overcoming Stress as a Team
- The Benefits of Stress- Realize the benefits of stress. And not just that, stress isn't as negative as it seems. Besides the internal chemical reactions that occur in high-stress scenarios, there are many benefits of the act of learning how to deal with it. Stress forces us to think rapidly. It creates a sense of urgency that allows us to eliminate the overthinking aspect of life that holds so many people back. Stress helps us learn lessons we might not have otherwise learned and produce solutions that we might not have otherwise found.
- Find Your Purpose- One important aspect of staying resilient as a team is to know your purpose. Why were you brought together in the first place? Knowing that, having a clear goal in mind, reasons why the team needs to stick together, and aligning each person's purpose can help the team withstand the stress that will inevitably arise.
- Acts of Kindness- Just because work is stressful and you're having a hard time managing all of the responsibilities doesn't mean that compassion needs to leave the room. It's important to practice acts of kindness to show your appreciation for the team, which will, in turn, give members an added boost of confidence and appreciation for each other.
- Find Gratitude- Find things to be grateful for. In line with practicing regular acts of kindness, gratitude goes a long way in boosting morale. It can change the attitude of someone having a bad day and make the day just a little better.
- Find Focus- In some situations, thinking clearly can be very difficult. With deadline after deadline, there are a million tasks to mark off the list and dozens of people to keep track of. When something crops up that throws the team out of balance, the vision becomes cloudy. Step back, take a breath, and look at the bigger picture. Find where you are and what your goal is, and find the next step to take that leads you to that goal. Eliminate or delegate everything that doesn't help the team reach that goal.
- Be Mindful and Practice Compassion- Everybody on your team comes from a different background with different life experiences, which can be a huge benefit to the organization. Your team offers unique perspectives that it would otherwise not have. That being said, there are things in their personal life they may not be able to talk about but will affect the level of work they can get done. It's important to gauge the situation in terms of how well they'll be able to work and who might be able to take over certain tasks. Finding focus as a team is difficult. Finding focus as an individual can be even harder. Help team members refocus on the greater goal and eliminate distractions in the workplace whenever possible.
- Model Acceptable Behavior in Stressful Situations- As a team leader, it's your responsibility to be an example of acceptable behavior. Your team is always watching, waiting for you to make a move so they'll know what they should do. This is especially important in stressful situations. Modeling the behavior that you'd like to see and is acceptable for the workplace will teach the team how they should respond to these situations. The word "respond" is especially important. Respond to the situation. Don't react to it.
Anna Taylor is a freelance writer and avid researcher- a jack of all trades, but a master of none. She graduated from the University of Hawai'i with an Associates Degree in Liberal Arts because she had no idea what she wanted to be when she grew up. She has since found her love of Extended Reality and the possibilities it brings to the world, as well as gardening, cooking, and writing. Anna lives in Interior Alaska with her family.
Thursday, 9 November 2023
Creating a Culture of Accountability: Driving Team Performance
- Increase Trust- When each individual is responsible for their own work and proves their willingness to cooperate, trust within the team grows because other team members recognize when an individual is stepping up. They know they can count on each other to get the job done well.
- Improve Quality of Work- When people take responsibility for their work and recognize that it's their name listed, they understand the value of doing a job well. Accountability improves the quality of work overall.
- Boost Employee Morale- When people aren't accountable, it comes down to others who are not directly responsible for the task, leading to feelings of resentment and frustration within groups. However, when each person shows up, does the work, does it well, and proves that they can handle it, it takes the pressure off of others in the team by showing them that all they have to focus on is tasks they're directly responsible for. This leads to a much more positive workplace culture.
- Foster Creativity- When people are happy and not stressed or overwhelmed, creativity flourishes. This enables your team to redefine productivity and progress as a whole and bring collaboration to a whole new level.
- Increase Productivity- Productivity is a tricky sliding scale. One person's productivity can be another's burnout, and still another's easy mode. When allowed to decide for themselves what productivity looks like, team members will reach and usually exceed their own expectations. Improved accountability in a team dynamic allows each individual to figure out where the line is, what they're capable of, and take responsibility for what they can.
- Lead by Example. This is a real big one, so we'll put it first. If your team is showing up late for meetings, coming in to work ill-prepared, and overall, not meeting deadlines or passing off their tasks to others in the team, first look at yourself. Have you allowed this sort of behavior? Have you participated in this behavior yourself? If you have, stop now.
- Define Expectations. If this sort of behavior has become the norm and you want to reestablish a routine and culture of accountability, set your expectations. Decide what's acceptable behavior and what's not and emulate that behavior. Be on time with your work completed and provide your own perspective and solutions to the pot in team meetings.
- Effectively Communicate Consequences. Reestablishing accountability is easier when there are clear expectations and specific consequences. If they're late, they don't get to participate in the meeting. If they don't reach a deadline, establish a suitable consequence. This communicates that their actions have direct consequences and that continuing negative behavior is not tolerated.
- Set Attainable Goals. Stretching a person's abilities before they're ready can lead to unfortunate setbacks. In order to avoid this, set goals that are reasonably reachable within a given time frame. Moreover, be specific in deadlines, desired outcomes, and consequences of failure. A good goal is measurable, definable, and reachable.
- Monitor Progress with an Accountability Framework. A Gallup study found that 50% of employees don't know specifically what's expected of them. How can a team be accountable for their work if they're unsure what you expect of them? Use an accountability framework like the RACI Matrix, which is a simple, streamlined way to define roles and responsibilities within a team.
- Encourage Commitment to Work. Encourage your team to do their best, to commit to the team and the work you're doing by aligning their individual goals to that of the team and the organization.
- Make it a Habit. Like anything else, accountability is a muscle that needs to be trained in order to perform better. Take small steps every day to cultivate that habit within your team and yourself.
- Take Responsibility for Mistakes. Everybody makes mistakes; no one is exempt from it. When it happens, don't sweep it under the rug. Be accountable for your actions. Most people have a hard time with this facet of accountability, especially when there's a lot at stake. However, by taking responsibility, you're showing your team that nobody is infallible and proving that coming forward with mistakes is the best way to get back on track. After all, no problem can be fixed unless it's made aware of.
- Encourage Positive Feedback. Feedback is a critical part of learning the skill of accountability, though most people struggle heavily with both giving and receiving. The giver often gives non-constructive feedback, and the receiver struggles to not take it personally. However, in order to develop a culture of accountability, feedback is necessary. Get good at it and encourage positive feedback to develop good working relationships.
- Make Dignity the Foundation. We are hardwired to be influenced by others, and so our opinion of ourselves can be highly affected by what others say. By making dignity the foundation, connections deepen, and the quality of feedback and learning increases. Questions like "What did you learn this month?" prove far better because it allows the employee to self-reflect and create their own review of themselves.
- Focus on Fairness. When accountability systems are seen as fair, people are more likely to be honest, act fairly towards their team, and align their goals with the organization, instead of focusing on their self-interest. Carucci states, "Our accountability systems have painfully confused sameness with fairness..." in order to avoid negative repercussions for the company. However, that's the exact mentality that makes them unfair.
- Make Restoration, Not Blame the Goal. A big reason behind the harshness of performance reviews is that team members often leave meetings feeling shamed about their perceived shortcomings. However, when we allow ourselves to really learn from mistakes and not use blame as a learning tactic, we'll find that individuals are far more likely to accept responsibility for their shortcomings.
Anna Taylor is a freelance writer and avid researcher- a jack of all trades, but a master of none. She graduated from the University of Hawai'i with an Associates Degree in Liberal Arts because she had no idea what she wanted to be when she grew up. She has since found her love of Extended Reality and the possibilities it brings to the world, as well as gardening, cooking, and writing. Anna lives in Interior Alaska with her family.
Thursday, 2 November 2023
Effective Goal Setting: Aligning Team Objectives for Achievement
- Understanding of Long-Term Strategy- Creating a shared goal will help the team understand the ultimate goal of the company. By creating goals together, you're developing a strategy with them that will help with the understanding of the big picture strategy of the company.
- Connect Strategic Goals to Specific Tasks- Breaking down the larger goal into smaller, more specific tasks enables you to give the tasks to the individual that the task is most appropriate for, making them the directly responsible individual (DRI). This frees up the time of other team members to get done what they're responsible for instead of piling it all onto one person's plate.
- Understanding the Directly Responsible Individual- Speaking of the directly responsible individual, if you're not capitalizing on each person's unique skillset and availability of talents then you may not get the most out of their position within your team. Breaking down goals to fit the person will help develop a strategy that enables you to fit tasks to team members.
- Obtain Authorization from Leaders- Having a clear set of goals and an action plan to reach those goals helps create appealing propositions that will grant you authorization from overseers of the operation. Showing them your preparation and alignment as a team will get you one step closer to a yes.
- Communicate Goals on Every Level- By breaking down goals from the highest part of your organization to the lowest individual will help create a clear understanding of the goals on each level of the ladder. This ensures that each person is able to complete the job in the most satisfactory way and create a direct line of accountability for their own job.
- Connects the Individual's Goals to the Broader Goals of the Business- Think of the team dynamic as the connector piece between an individual and the organization as a whole. Sometimes it's difficult to comprehend the overall goals of the business in terms that can easily be broken down into tasks. However, the team leader creates a funnel piece that those broader goals are pushed through, making it easier to digest.
- Accountability to Each Other Empowers You to Act- Accountability plays a huge part in the success of an individual. Writing goals down and telling others about them creates this sort of pressure for the person to complete tasks that ultimately get them to where they want to be. Being accountable to others who are not only reaching for the same goals as you, but whose success also depends on you empowers them to act, even when it's difficult.
- Specific and focused- It's not enough to want something. Or to say you're going to do something. A quality of effective goal setting is how specific can you make the goal? Can you break the goal down into actionable tasks?
- Measurable outcomes with a time frame- Do you have a deadline to complete the tasks by? Do you know to what degree you should have met the goal? It can be measured in monetary increments, by time, or its quantity outcome.
- Achievable with your individual capabilities, or with the help of others- Goals are meant to stretch you and test your abilities. It should be difficult, a challenge. No matter how challenging, you should still be able to reasonably be able to complete the goal by yourself or with the help of your team. It should straddle the line of difficult, but doable.
- Relevant to you based upon your needs and capabilities- How is the goal relevant to you? How does it relate to the organization? Context is crucial in setting and achieving goals. Why are you setting the goal you're setting? Does it relate to the overall business or team goal? If it's not, it's not effective.
- Time based- Your goal needs a reasonable deadline. If there's no deadline, you won't have the desired drive necessary to complete the goal. Without one, there really is no goal. It's just a statement of desire, and that's not going to drive you towards your overall life, career, or organizational goals.
Anna Taylor is a freelance writer and avid researcher- a jack of all trades, but a master of none. She graduated from the University of Hawai'i with an Associates Degree in Liberal Arts because she had no idea what she wanted to be when she grew up. She has since found her love of Extended Reality and the possibilities it brings to the world, as well as gardening, cooking, and writing. Anna lives in Interior Alaska with her family.